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Common Questions

What is the best way to reach you?

Please send us an email at [email protected]thepkgco.com and our entire team will be available to assist you!

Can I order less than the MOQ?

MOQ’s are strict as every project is made to order. Splitting the MOQ for two artworks or SKUs is sometimes possible- please email us your inquiry for confirmation.

Do you carry any items in stock?

We don’t carry stock as every project is made to order.

Can I have my order expedited?

Air freighting your order is possible to reduce ocean freight lead time. Production cannot be expedited.

What are the lead times?

Lead times are approximately 90 days after your pre-production sample is approved.

Click here to understand more about our process.


How do I pay?

For questions on payment, please email [email protected]

What is our process?

Our process starts with your unique product concept. Browse our website and let us know an item number to build off of, or email your custom packaging concept to our design team at [email protected] All artwork must include Illustrator files (.ai), PDF’s, font files, PMS color callouts, and finish preferences. After your packaging and artwork is finalized, we can produce a 3D model of your review. A 50% deposit is required to place your order. Pre-production samples (PPS) is complete in 14-20 days. Once your PPS is approved, production begins!

Click here to understand more about our process.

Why choose The Packaging Company over other competitors?

The Packaging Company has over 25 years of experience in design and overseas manufacturing.

Everything we produce is to the highest-quality GMP standards. All of our packaging is supported by full reports and material safety data sheets. Our custom packaging gives your product a higher perceived value than stock or “me too packaging” offered by our competitors. We believe your brand deserves to stand out. To top it all off, we pride ourselves on our exceptional customer service and lighting fast reply times.


Follow us on Instagram for more pictures of our packaging projects and to keep in touch with our latest updates!